5 Ways to Shine a Light on the Major Problems Facing Your Business
In 1989, consultant Sidney Yoshida presented a study known as the “Iceberg of Ignorance,” showing just how blind executives are to their own organizations. Yoshida’s work revealed that at Japanese automaker Calsonic, frontline workers knew about 100% of the problems facing the company–but company leadership was aware of hardly any of those problems.
As Y…
